Refund Policy

LEGAL RIGHT OF WITHDRAWAL:


In accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, “Royal Decree 1/2007”), in the event that you are a consumer, as that term is defined in the aforementioned regulation, you will have the right to withdraw from the sale and purchase within 14 calendar days from receipt of the products object of the sale and purchase without having to justify your decision and without penalty of any kind, unless the sale and purchase refers to some of the products and/or services detailed in article 103 of the aforementioned law, including but not limited to the following

(i) The supply of goods made to the specifications of the consumer and user or clearly personalised;
(ii) The supply of goods that are likely to deteriorate or expire quickly;
(iii) And the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.

For the products offered on our website you can exercise your right of withdrawal as follows:

How do I exercise my right?
You must notify your decision to withdraw from the purchase contract by means of an unequivocal statement sent by e-mail to the address contact@unsarao.com or by post to Ronda Narcís Monturiol, 6, Of. 103, 46980, Paterna, Valencia in which your contact details, the order reference, delivery date and a photocopy of your DNI/NIF must be included. For this purpose, you may use this cancellation form.

THE COMPANY will contact you to coordinate the return of the items subject to withdrawal. Unless otherwise indicated, you may return the products to the address Ronda Narcís Monturiol, 6-103, 46980, Paterna, Valencia.

In order to comply with the withdrawal period, it is sufficient that the communication regarding the exercise of the aforementioned right is sent before the corresponding period expires.
In the event of withdrawal in accordance with this Clause, THE COMPANY will refund all payments received in relation to the purchase subject to withdrawal, including the delivery costs that you may have paid corresponding to the cheapest delivery option offered, no later than 14 days following the day on which THE COMPANY receives the aforementioned communication. However, the costs of returning the products shall be borne by you.
THE COMPANY may make such reimbursement using the same means of payment that you would have used for the initial purchase transaction unless another means of payment is expressly agreed. Notwithstanding the foregoing, THE COMPANY may withhold reimbursement until it has received the purchased goods or until you have provided proof of return of the goods, whichever is the earlier.
Goods must be returned in packaging that ensures that the goods are properly protected in transit.

 


WITHDRAWAL FORM MODEL

To the attention of:
Irrelevante Bags S.L.U
(Unsarao)

VAT NUMBER: B40591505
E-mail: contact@unsarao.com
Owner of the following e-commerce website: www.unsarao.com

I hereby inform you that I wish to WITHDRAW from our contract of sale of the following goods and products:

Type of product(s) and description of the product(s) including the order number(s):

………………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………………

Order No.: ………………………………………………………………………………………………………

Date you subscribed or placed the order: ………………………………………………….

Date order received: ……………………………………………………………………………

Consumer and user name:
………………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………………

Address of the consumer and user: …………………………………………………………………….

……………………………………………………………………………………………………………………………..

Consumer’s and user’s phone number: ……………………………………………………………………..

Consumer and user email: ………………………………………………………

…………………………………………………………………….
Signature of the consumer and user
(Only if the form is on paper)